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[–] Doggy_Style 0 points 20 points (+20|-0) ago 

Like Yelp they use negative reviews as a means to blackmail companies. Someone will call you and give you a chance to purchase advertising before publishing the negative review.

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[–] ForgottenMemes 0 points 21 points (+21|-0) ago  (edited ago)

I had a hilarious call with Yelp, I wish I'd recorded it. They wanted me to buy a premium membership. I kept directly asking "Ok, so you'll delete my negative reviews?" they kept saying yes without saying yes "We'll go over any reviews to make sure they are legitimate" or "We will help you work it out with the customer who left the review" "So I'll be able to get negative reviews removed?" "Often times we find negative reviews are of low quality or invalid" It went back and forth like this for at least 30 minutes.

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[–] Purged 0 points 11 points (+11|-0) ago 

Same with BBB, it is a racket.

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[–] Ihateyuppies 0 points 3 points (+3|-0) ago 

But the BBB does forward all complaints to the states attorney general and what used to be the cfpb. It's all a racket, like you said. A money grab.