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[–] jewsbadnews 0 points 1 point (+1|-0) ago 

This real?

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[–] Charlez6 0 points 4 points (+4|-0) ago 

Probably. He has his name set to "nigger" so it would be an automated response or at least a pre-filled template where customer service fills in the message content.

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[–] bezzy 0 points 3 points (+3|-0) ago 

It is possible not everyone in France knows that word, I imagine