So I walk into my favorite McDonald's and see these monstrosities taking up half the space in the ordering area. One of the employees asks if I would like to try ordering at one of the "new kiosks" so I'm like "what the hell, sure." All I wanted was a breakfast meal and orange juice. How hard could that be?
Really fucking difficult, it turns out. It took 3 employees roughly 10 minutes trying to figure out where the orange juice was in the system and screwing up along the way. Even if it was working right, this thing would have taken twice as long as giving my order to a person, and pissed me off along the way.
Which is the problem with most of these self service kiosks. All they do is take a person out of the loop and force the customer to figure out some dumb ass ordering system that differs everywhere. Unless I have an irrational fear of talking to a person, there is no real value. I don't care about saving 50 cents on my burger if it takes another minute to order and pissed me off at the same time.
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[–] JJNova 0 points 1 point 1 point (+1|-0) ago
It's even worse that each machine is manufactured to a different quality standard. Some of them you have to force the card in, some you have to wiggle it to the right, and yet there are others that you can't even breath within the vicinity of it or the thing will error out!