You are viewing a single comment's thread.

view the rest of the comments →

0
0

[–] VoatSharkJump ago 

I do this all the time at work. When people call in all incensed. However I cannot bash my own company. So how to agree with them. You dont say whatever f'd up thing they are saying is true. You agree with how they feel. like that must be very fustrating. Then begin to point out that there is another way to look at the situation. if they start to get mad again admit you dont know everything either and at that point ask them what they think or better yet how they feel. then "try" something. Oh that worked lol. Then leave them feeling good. Because people remember how youmade them feel more than anything you said. Say something like I am glad we could get you whole again. Thank you for your patience and time. That and the scotty meathod make me employee of the month every month.