Archived It's Not Just Wells Fargo - How Sales Targets Can Encourage Wrongdoing (bloomberg.com)
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Archived It's Not Just Wells Fargo - How Sales Targets Can Encourage Wrongdoing (bloomberg.com)
submitted ago by Kannibal
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[–] derram ago
https://archive.is/40UlT :
'Wells Fargo agreed to resolve allegations by the U.S. Consumer Financial Protection Bureau and other government investigators without admitting or denying wrongdoing. '
'The behavior at Wells Fargo allegedly grew over the years as salespeople were urged to sell more of its products to existing customers, or "cross-sell."'
'But how does a company accomplish that laudable goal of maximizing sales without rewarding bad behavior?'
'Their work continues to be required reading for managers everywhere, since the scandal at Wells Fargo is of a type that keeps happening. '
'The rigid, relentless sales goals that prompted Wells Fargo & Co. employees to open more than 2 million unauthorized customer accounts are on their way out, the company said yesterday. '
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