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[–] Guy_Justsome 3 points 6 points (+9|-3) ago 

I was getting bent out of shape until I got to this part:

Verizon's throttling was described in fire department emails beginning June 29 of this year, just weeks after the FCC's repeal of net neutrality rules took effect.
Even when net neutrality rules were in place, all major carriers imposed some form of throttling on unlimited plans when customers used more than a certain amount of data.

So the fucking Santa Clara County Fire Department knew they were using Auntie Mabel's cheapo discount data plan, and were in communication with their ISP about the plan's inadequacy. But they wouldn't shell out $67 per month more plus per-gigabyte overage to cover their mission operations?

Some unnamed Chief fucked up seriously. He risked property and lives, and now he's raising a "muh net neutrality" stink to divert attention.

You're big, grown up firemen now; pay for the big data plan.

[–] jaceame 0 points 10 points (+10|-0) ago 

throttling on unlimited plans when customers used more than a certain amount of data

Even with the highest "unlimited" plan one can still experience throttling. At a certain, usually unstated amount, the company determines you've used enough and will lower your speed. They've never cut you off so it is still unlimited.

[–] Cat-hax 0 points 6 points (+6|-0) ago 

It's an emergency service I would be fine with them paying nothing and getting true unlimited data, fucking Verizon can afford it.

[–] Empire_of_the_mind 1 points 0 points (+1|-1) ago 

Sure, but how does VZ know which phone lines are which? They're all the same to them unless the FD gets on a special classification in their system. Obviously they did not do that and were probably on a pure consumer-tier small business plan.

[–] Empire_of_the_mind 1 points 4 points (+5|-1) ago 

This is exactly the takeaway. A fire dept, especially of a county as big and rich as Santa Clara County, should absolutely have negotiated their telecom services. There should, and probably is, a department of people at Verizon who specialize in managing these kinds of accounts. This story appears to be classic PR "getting ahead" by the management of the fire department, who bungled their most critical communication services and got exposed when they were needed.

[–] MaFishTacosDaBombBro 0 points 1 points (+1|-0) ago 

Yeah, but when you're actually fighting wildfires and need the service so you email the company, but you get "uhh.. Upgrade to our better plan, then we'll un-throttle you." That is ridiculous. When peoples lives are in the balance, that is no time to talk about getting upgrades. The company is putting profits before people's lives. Partly, it's on the chief of fire, but the behavior of Verizon is very wrong.

[–] Guy_Justsome 0 points 0 points (+0|-0) ago  (edited ago)

God bless your giving nature; this world would be a better place with more of you.

The Verizon rep on the phone, looking at their account and contact history on his monitor, wasn't so generous with the company's product:

"You called us on June 29th and wanted a better data plan, and we offered you that for $99 per month. You chose the $32/month for unlimited data up to 10GB instead. Now you want me to flip a switch and give you everything we've got. Because emergency. Need free shit. Emergency... Well, I can't do that. Sir, I'm gonna flip a switch and transfer you to our subscription department, and they can set you up with the right plan."

And now this Chief's ploy to hide one bad decision is turning into a push to de-privatize the smashed up pieces of our once heavily regulated public utility monopoly - the Bell System.