[–] Laurentius_the_pyro 2 points 48 points (+50|-2) ago 

Maybe someone should set Verizon HQ on fire and see how long the fire department takes to respond.

In Minecraft, of course.

[–] anonymiss 1 points 9 points (+10|-1) ago 

They would say clearly we can extinguish this, but it costs extra.

[–] DinoRider 0 points 4 points (+4|-0) ago 

That sounds like the Roman fire department.

[–] GoatyMcGoatface 0 points 3 points (+3|-0) ago 

GTK, RWN

in minecraft

[–] carlip 0 points 2 points (+2|-0) ago 

[–] Slayfire122 0 points 2 points (+2|-0) ago 

Isn't Verizon HQ in the Nether?

[–] Liberty4thewin 0 points 0 points (+0|-0) ago 

Lol, username checks out.

[–] The_Duke_of_Dabs 0 points 15 points (+15|-0) ago 

Hah! Thats awesome. Hold em liable.

[–] [deleted] 0 points 10 points (+10|-0) ago 

[Deleted]

[–] Empire_of_the_mind 0 points 19 points (+19|-0) ago 

Verizon has absolutely zero shame.

[–] gazillions 1 points 2 points (+3|-1) ago 

The fires are terrorist set. Verizon, being Bolshevik psychopaths side with terrorists as usual.

They didn't accidentally fuck up.

[–] shrink 0 points 8 points (+8|-0) ago  (edited ago)

I want to point out that Verizon is blaming customer service rep(s) for being wrong, which seems to be the biggest cop-out these massive companies have. Anytime shit goes great or everything is awesome, it's because of great executive leadership. Anytime something goes horribly wrong, it was some mistake made on the part of a lowly customer service peon or middle management drone.


On a semi related point, that kind of dastardly behavior enrages me about executives. They'll talk to the guys lower on the pole and say "do this," those guys tell the exec(s) "uh that's not realistically possible, it's going to cause some serious problems if we do it" and the response is "whatever, I have faith in you, get it done." And when it's done, and the company has taken a number of bloody wounds as a result, suddenly those lower guys are sacrificial lambs blamed for the failure, shown as being incompetent or having lack of communication, when it was solely the execs' fault for being a stupid, greedy, ignorant faggot who hates thinking about things.

[–] cdglow 0 points 2 points (+2|-0) ago 

I despise Verizon, but I can kind of see how this could be a case where the left hand doesn’t know what the right hand is doing rather than a case of malice and greed to take advantage of a fire to make a tiny bit of extra cash.

In any big company, you have to contact a ton of people to try and approve exceptions to normal policies. It’s so retardedly easy for a fuckup to occur somewhere in the chain of emails. One person forwards an email wrong, the normal person who approves shit is out sick that day, etc and all of a sudden something is blamed on a customer service rep who has zero authority to make decisions.

[–] NeoGoat 0 points 2 points (+2|-0) ago  (edited ago)

Criminally liable. Many people died.

[–] glassuser 0 points 1 points (+1|-0) ago 

Likely just negligence, but that does not insulate them from liability.

[–] RedditIsTheBest111 2 points 11 points (+13|-2) ago 

This seems to be happening more since net neutrality ended.

[–] ThisIsntMe123 2 points 3 points (+5|-2) ago 

You can't say that here! Everyone knows that keeping the internet neutral for all is anti white propaganda!

[–] RedditIsTheBest111 1 points 2 points (+3|-1) ago 

Mods are asleep

[–] lemon11 1 points 0 points (+1|-1) ago 

Yes, because giving municipal services special treatment is neutral.

[–] vastrightwing 0 points 8 points (+8|-0) ago 

Verizon math means they can't really determine how much data anyone uses.

[–] Guy_Justsome 3 points 6 points (+9|-3) ago 

I was getting bent out of shape until I got to this part:

Verizon's throttling was described in fire department emails beginning June 29 of this year, just weeks after the FCC's repeal of net neutrality rules took effect.
Even when net neutrality rules were in place, all major carriers imposed some form of throttling on unlimited plans when customers used more than a certain amount of data.

So the fucking Santa Clara County Fire Department knew they were using Auntie Mabel's cheapo discount data plan, and were in communication with their ISP about the plan's inadequacy. But they wouldn't shell out $67 per month more plus per-gigabyte overage to cover their mission operations?

Some unnamed Chief fucked up seriously. He risked property and lives, and now he's raising a "muh net neutrality" stink to divert attention.

You're big, grown up firemen now; pay for the big data plan.

[–] jaceame 0 points 10 points (+10|-0) ago 

throttling on unlimited plans when customers used more than a certain amount of data

Even with the highest "unlimited" plan one can still experience throttling. At a certain, usually unstated amount, the company determines you've used enough and will lower your speed. They've never cut you off so it is still unlimited.

[–] Cat-hax 0 points 6 points (+6|-0) ago 

It's an emergency service I would be fine with them paying nothing and getting true unlimited data, fucking Verizon can afford it.

[–] Empire_of_the_mind 1 points 0 points (+1|-1) ago 

Sure, but how does VZ know which phone lines are which? They're all the same to them unless the FD gets on a special classification in their system. Obviously they did not do that and were probably on a pure consumer-tier small business plan.

[–] Empire_of_the_mind 1 points 4 points (+5|-1) ago 

This is exactly the takeaway. A fire dept, especially of a county as big and rich as Santa Clara County, should absolutely have negotiated their telecom services. There should, and probably is, a department of people at Verizon who specialize in managing these kinds of accounts. This story appears to be classic PR "getting ahead" by the management of the fire department, who bungled their most critical communication services and got exposed when they were needed.

[–] MaFishTacosDaBombBro 0 points 1 points (+1|-0) ago 

Yeah, but when you're actually fighting wildfires and need the service so you email the company, but you get "uhh.. Upgrade to our better plan, then we'll un-throttle you." That is ridiculous. When peoples lives are in the balance, that is no time to talk about getting upgrades. The company is putting profits before people's lives. Partly, it's on the chief of fire, but the behavior of Verizon is very wrong.

[–] Guy_Justsome 0 points 0 points (+0|-0) ago  (edited ago)

God bless your giving nature; this world would be a better place with more of you.

The Verizon rep on the phone, looking at their account and contact history on his monitor, wasn't so generous with the company's product:

"You called us on June 29th and wanted a better data plan, and we offered you that for $99 per month. You chose the $32/month for unlimited data up to 10GB instead. Now you want me to flip a switch and give you everything we've got. Because emergency. Need free shit. Emergency... Well, I can't do that. Sir, I'm gonna flip a switch and transfer you to our subscription department, and they can set you up with the right plan."

And now this Chief's ploy to hide one bad decision is turning into a push to de-privatize the smashed up pieces of our once heavily regulated public utility monopoly - the Bell System.

[–] [deleted] 0 points 5 points (+5|-0) ago 

[Deleted]

[–] spookybm 0 points 4 points (+4|-0) ago 

You have never worked for the government

[–] glassuser 0 points 0 points (+0|-0) ago 

Nope. In fact, local governments were going to have their own cell band ("band 14" in the recently-freed 700 MHz spectrum range). But the commercial carriers convinced the FCC that they could do it better and that the local agencies didn't need a chance to try it, and it was revoked and sold off to providers like Verizon in early 2018.

This seems to be a good overview: http://sirn.wv.gov/governance/technical/broadband/Documents/WV%20Broadband%20Brief%20-%20Morning_Final%20v2.pdf

[–] ShinyVoater 1 points 5 points (+6|-1) ago 

I don't think there's any other term for this than "depraved indifference". The natural person(s) responsible for this need to face direct liability.

[–] That_one_guy 0 points 3 points (+3|-0) ago 

They can extinguish this fire, but there will only be half a truck arriving due to peak hours. Please upgrade your service to receive 3/4 of a truck if you need improved performance.

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