You are viewing a single comment's thread.

view the rest of the comments →

[–] revfelix 0 points 5 points (+5|-0) ago 

They can't just shut down their call centers, at least not without even bigger backlash.

[–] Weasel_Soup 2 points 2 points (+4|-2) ago  (edited ago)

Yes they can, I've seen it done multiple times. They can cap the number of calls in the queue as well. Blame technical problems, they can just let you wait 3 hours on the phone before speaking to someone, etc.

[–] revfelix 0 points 1 points (+1|-0) ago 

Thus bringing on the aforementioned backlash.