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[–] wesmoc 0 points 20 points (+20|-0) ago 

“PayPal has since issued an apology to Mr. Durdle, saying that a bug, a bad letter template, or a human error are the possible explanations for this unfortunate event.”

Aka: “something went wrong, don’t blame us.”

[–] [deleted] 0 points 8 points (+8|-0) ago 

[Deleted]

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[–] cdglow 0 points 3 points (+3|-0) ago 

I don't think you've thought this through too well.

The legal system has many unintended consequences.

Are we now deciding as a society that typical software bugs are now grounds for mega-lawsuits?

Maybe in extraordinary cases where a grossly negligent error causes a loss of life or something, that would be very reasonable.

But the problem is there is no such thing as bug-free code. What you propose would go a long way to shutting down the software industry and grinding the entire economy to a halt.

Even NASA, who has large teams of experts who write code very slowly and methodically, cannot manage to write bug-free code. What hope does a typical business coder have who is given shitty documentation gluing together a few systems made by random Pajeets have?

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[–] cdglow 0 points 1 points (+1|-0) ago 

I'm not a lawyer and don't know if there are valid grounds to sue: but that's a fairly believable excuse from a technical perspective.

PayPal is horrible as shit, but there's almost zero reason for them to do this deliberately. It's very likely that there's a metric fuckton of conditions that cause their software to send out various types of payment notices. As a worldwide company, I'd bet is has to deal with different laws and subtle differences between jurisdictions making their automated software (and the UI to manage it) millions of lines of spaghetti-like shit code. It's easy to see errors occurring somewhere in this chain.