Anon Archived When Google's robots give your business the death sentence who you gonna call? (theregister.co.uk)
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Anon Archived When Google's robots give your business the death sentence who you gonna call? (theregister.co.uk)
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[–] derram 0 points 1 point 1 point (+1|-0) ago
https://archive.fo/FK02x :
'The other is that under certain circumstances Google support lacks human judgement – something echoed by other Google Cloud users. ', "The casual violence of Google's support response led to a fairly heated discussion on Reddit and Hacker News."
'Google Cloud offers three levels of SLAs – the contract which should set minimum levels of uptime and communication between vendor and buyer. '
'A sysadmin given just three days to respond to the threatened deletion of a mission-critical system has prompted a vigorous debate about the quality of cloud support. '
'We would have lost everything – years of work – millions of dollars in lost revenue," he mused. '
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