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[–] derram 0 points 1 point (+1|-0) ago 

https://archive.fo/FK02x :

When Google's robots give your business the death sentence – who you gonna call? • The Register

'The other is that under certain circumstances Google support lacks human judgement – something echoed by other Google Cloud users. ', "The casual violence of Google's support response led to a fairly heated discussion on Reddit and Hacker News."

'Google Cloud offers three levels of SLAs – the contract which should set minimum levels of uptime and communication between vendor and buyer. '

'A sysadmin given just three days to respond to the threatened deletion of a mission-critical system has prompted a vigorous debate about the quality of cloud support. '

'We would have lost everything – years of work – millions of dollars in lost revenue," he mused. '


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