Some time ago I promoted Proton as a good alternative email but today I am giving it up. It is completely unreliable. My posts fail to be delivered at the destination even though when you go to the web browser it is marked as "delivered".
The Android app has a lot more failures than the web browser to deliver. I have an impression that it is caused because it loses network connection when it is sending. In a lot of cases attachments are lost in the email. The email gets received but has NO attachment.
Another thing that happened is that receiving mail ended up in SPAM folders. So I never noticed them. How can a reply on an email I have sent end being marked as SPAM? And I guarantee that I never ever marked this email address as SPAM.
When I tested, in the beginning it worked great but I have the impression that the quality goes down dramatically. I wonder if they basically quality test if they do updates.
So I stop using it, even the free version because I can not trust it that it sends/receives.
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[–] superkuh 1 point 4 points 5 points (+5|-1) ago
Ultimately no centralized email service can be trusted to act in the interest of it's customers. Everyone should run their own email servers and self-host everything. Unfortunately home/residential IP addresses are blacklisted by almost all "pro" email providers so you either have to host on a remote server (I use a VPS) or use a remote sendmail agent like http://ghettosmtp.com/ which provides free outgoing smtp for your home mailserver.
I've been running my own mailserver for almost 5 years now. It was a hassle to set up but what I learned was definitely worth it. And since the first couple months it's run without me touching it at all. A couple times I've been added to the blacklist of big companies. Once by MS's Office365 mailservers. But after I found an internal phone number to call I was able to fix that within a day.
[–] TheresALOTofWater 0 points 2 points 2 points (+2|-0) ago
Not everyone can or even wants to run their own mail server. In reality, sometimes you compromise some security for usability. In fact, I would argue that unless people really do their homework and understand how to configure it, they could be more at risk than using a secure email service like protonmail.