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[–] Commie_Meta 1 points 11 points (+12|-1) ago 

They don't believe anything. They are peons hired to follow procedures. They are the construction equivalent of the 15 year old old at the burger joint that tells you spare pickles are impossible, you have to throw the burger away, go back through the line, and order "extra pickles on a cheeseburger".

The family in this case got what they deserved for trying to negotiate with a peon reading procedures out of a 3-ring binder. They ought to have known to laugh the peon off, and go find his boss. And if that didn't work go find the boss's boss.

Voat, never try to negotiate with a worker bee hired to blindly follow procedures. Placate the worker bee and climb the chain of command until you find someone who can be fired/not-elected for not exercising judgement.

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[–] Jaegerjaques 0 points 4 points (+4|-0) ago 

I detest people who blindly follow authority at the cost of the people they are supposed to serve. Good advice about placating the drone though. Make him feel validated and then go for the jugular.