Someone is not using the space as intended:
- Use of alcohol or drugs
- improper use of restrooms
Not being considerate of others:
- Disrupting or interfering with normal operations, or the experience of other customers (!)
- Unreasonable noise, loud talking, playing audio devices
- Viewing inappropriate content
- Personal hygiene that disrupts the experience of others
Not communicating with respect:
- Verbal abuse or using obscene or demeaning language
- Unwanted sexual advances
Not acting responsibly:
- Indecent exposure
Consider how your decision will impact the customer experience.
- Is the customer or situation safe to approach?
- Would I take this action with any customer in the same circumstances?
- Do my actions align with Our Mission and Values?
- Ask another partner to observe and verify the behavior
- If the behavior is disruptive, approach the customer (!)
- Ask another partner to observe the interaction
- Smile, introduce yourself and ask the person's name
- Listen actively, use a calm tone and respectfully request that they stop the disruptive behavior
If the situation becomes unsafe, call 911
... So if a homeless guy smelling like a dumpster walks in, shoplifts, sits down, lights up, opens a can of beer, exposes himself, and starts making unwanted sexual advances towards the female staff or cusomters, they are not to call 911. They are to approach him, smile, and introduce themselves and ask his name before asking him calmly and respectfully to please stop doing that! LMAO And so long as the situation does not become "unsafe", well, too bad so sad. They can keep doing whatever they want so long as they do not break the following rules:
But they SHOULD call 911 if there's a:
- medical emergency
- gas leak or fire
- robbery or burglary
- threat of violence
- physical assault
- destruction of store property
- using or selling illicit drugs
You can see a photo of the instructions here.