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[–] Goater 0 points 4 points (+4|-0) ago 

Top brass should set guidelines for their employee's behaviour. If they have not, then it is a poor business model and won't survive.

If it was an isolated incident, I would have written it off, but it was a slow decline of seeing one incident and then noticing the incidents get worse and worse, until eventually I saw a stewardess just walk off from a passenger making a complaint about a faulty seat and the entire flight staff ignored him for the rest of the flight....aside from him getting up and just taking things from the galley which I thought was quite funny, not to mention against aviation rules, yet the flight staff didn't care because they wanted to avoid him.

His seat was faulty, anyone could see that it was unable to recline at all.

For a near 8 hour flight, that isn't really acceptable behaviour at all from flight staff, unions, airline bosses, basically anyone associated with the incident.

I hope he took them to court.

A great company has, at minimum, average to good employee's. That rule has held true all my life.

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[–] Womb_Raider ago 

Took them to court for not addressing whether a seat will or will not recline? Isn't that... a little petty? Vote with your wallet, maximize exposure to the event if you must, but to sue over a seat reclining or not is ridiculous.

And people wonder why the legal system is so fucked.

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[–] littul_kitton 0 points 1 point (+1|-0) ago 

A jury could easily believe that failure to recline was a mistake made in good faith. But neglecting the passenger for objecting turned it into intentional fraud. They turned a profit (reduced labor for the same pay) from the beach of contract. This sort of shirking is exactly what lawsuits are intended for.

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[–] Goater ago 

The other posters comment pretty much sums it up.

Also, I did vote with my wallet, as I said I no longer fly with them.

And what is the point of maximizing exposure to the event if it's just going to earn you ridicule from people like you that don't understand the fault, with no gain for himself because you also don't want him to go to court?