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Top brass should set guidelines for their employee's behaviour. If they have not, then it is a poor business model and won't survive.
If it was an isolated incident, I would have written it off, but it was a slow decline of seeing one incident and then noticing the incidents get worse and worse, until eventually I saw a stewardess just walk off from a passenger making a complaint about a faulty seat and the entire flight staff ignored him for the rest of the flight....aside from him getting up and just taking things from the galley which I thought was quite funny, not to mention against aviation rules, yet the flight staff didn't care because they wanted to avoid him.
His seat was faulty, anyone could see that it was unable to recline at all.
For a near 8 hour flight, that isn't really acceptable behaviour at all from flight staff, unions, airline bosses, basically anyone associated with the incident.
I hope he took them to court.
A great company has, at minimum, average to good employee's. That rule has held true all my life.
Took them to court for not addressing whether a seat will or will not recline? Isn't that... a little petty? Vote with your wallet, maximize exposure to the event if you must, but to sue over a seat reclining or not is ridiculous.
And people wonder why the legal system is so fucked.
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[–] WeekendBaker 6 points -5 points 1 point (+1|-6) ago
Don't push it all on the top brass. It's probably there but perhaps unions are forcing a do-or-die to cut costs or sink the business?
[–] MedicalMountainGoat 0 points 7 points 7 points (+7|-0) ago
Outsourcing to India is always a dumbfuck solution which is doomed to failure. You can fully blame the top brass here.
[–] Goater 0 points 4 points 4 points (+4|-0) ago
Top brass should set guidelines for their employee's behaviour. If they have not, then it is a poor business model and won't survive.
If it was an isolated incident, I would have written it off, but it was a slow decline of seeing one incident and then noticing the incidents get worse and worse, until eventually I saw a stewardess just walk off from a passenger making a complaint about a faulty seat and the entire flight staff ignored him for the rest of the flight....aside from him getting up and just taking things from the galley which I thought was quite funny, not to mention against aviation rules, yet the flight staff didn't care because they wanted to avoid him.
His seat was faulty, anyone could see that it was unable to recline at all.
For a near 8 hour flight, that isn't really acceptable behaviour at all from flight staff, unions, airline bosses, basically anyone associated with the incident.
I hope he took them to court.
A great company has, at minimum, average to good employee's. That rule has held true all my life.
[–] Womb_Raider ago
Took them to court for not addressing whether a seat will or will not recline? Isn't that... a little petty? Vote with your wallet, maximize exposure to the event if you must, but to sue over a seat reclining or not is ridiculous.
And people wonder why the legal system is so fucked.