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[–]Goater0 points
12 points
12 points
(+12|-0)
ago
Stopped flying BA about six years back when they mergerd with IAG, after noticing how rude their employee's were becoming since the merger, big indicator of the health of an airline.
Their economy class is like most carriers extreme budget class, their business is like premium economy and their first class is like a shitty business class.
Then shit like this happens and we all can laugh at them because we know exactly whose fault it is and why it happened, also that now they tried to gag staff it's only going to be in the headlines for longer.
Top brass should set guidelines for their employee's behaviour. If they have not, then it is a poor business model and won't survive.
If it was an isolated incident, I would have written it off, but it was a slow decline of seeing one incident and then noticing the incidents get worse and worse, until eventually I saw a stewardess just walk off from a passenger making a complaint about a faulty seat and the entire flight staff ignored him for the rest of the flight....aside from him getting up and just taking things from the galley which I thought was quite funny, not to mention against aviation rules, yet the flight staff didn't care because they wanted to avoid him.
His seat was faulty, anyone could see that it was unable to recline at all.
For a near 8 hour flight, that isn't really acceptable behaviour at all from flight staff, unions, airline bosses, basically anyone associated with the incident.
I hope he took them to court.
A great company has, at minimum, average to good employee's. That rule has held true all my life.
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[–] Goater 0 points 12 points 12 points (+12|-0) ago
Stopped flying BA about six years back when they mergerd with IAG, after noticing how rude their employee's were becoming since the merger, big indicator of the health of an airline.
Their economy class is like most carriers extreme budget class, their business is like premium economy and their first class is like a shitty business class.
Then shit like this happens and we all can laugh at them because we know exactly whose fault it is and why it happened, also that now they tried to gag staff it's only going to be in the headlines for longer.
Fuck you BA :)
[–] WeekendBaker 6 points -5 points 1 point (+1|-6) ago
Don't push it all on the top brass. It's probably there but perhaps unions are forcing a do-or-die to cut costs or sink the business?
[–] MedicalMountainGoat 0 points 7 points 7 points (+7|-0) ago
Outsourcing to India is always a dumbfuck solution which is doomed to failure. You can fully blame the top brass here.
[–] Goater 0 points 4 points 4 points (+4|-0) ago
Top brass should set guidelines for their employee's behaviour. If they have not, then it is a poor business model and won't survive.
If it was an isolated incident, I would have written it off, but it was a slow decline of seeing one incident and then noticing the incidents get worse and worse, until eventually I saw a stewardess just walk off from a passenger making a complaint about a faulty seat and the entire flight staff ignored him for the rest of the flight....aside from him getting up and just taking things from the galley which I thought was quite funny, not to mention against aviation rules, yet the flight staff didn't care because they wanted to avoid him.
His seat was faulty, anyone could see that it was unable to recline at all.
For a near 8 hour flight, that isn't really acceptable behaviour at all from flight staff, unions, airline bosses, basically anyone associated with the incident.
I hope he took them to court.
A great company has, at minimum, average to good employee's. That rule has held true all my life.