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[–] Morbo 0 points 1 point (+1|-0) ago 

Thank you for being the knowledgeable voice of reason on this matter. You are spot on with this being a normal occurrence in large construction projects. I don't think modern construction projects would work at all without this system in place to manage grievances and to rectify deliberate mistakes. It's a sort of checks and balances that keeps contractors (somewhat) honest and projects managers on the ball.