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[–] TheScattMan ago 

You, and people like you, are the reason why customer service won't go fully automated. Not that it's bad, but it's natural. I imagine even at these restaurants they will have one person at counter and 2 machines that you can order at too.

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[–] lord_nougat ago 

It might eventually, if they can get their interfaces sensible and less prone to really annoying error. Last time I tried using one of those things, it had me repeat one step three times, and then errored out, requiring human intervention. Overall, just waiting in a line for a real cashier to do real cashier stuff would have taken an equal amount of time and been possibly a little less annoying.

Also, maybe I'm turning into a bit of a luddite; but I kind of doubt it.