8
34

[–] Atarian 8 points 34 points (+42|-8) ago 

In the top 100 IT fuckups, this is probably round about 80.

No credit card data was released, just a bit of website weirdness.

Passwords remain secure, payment information remains secure. Everyone chill the fuck out, please?

1
13

[–] cynoclast 1 points 13 points (+14|-1) ago 

Seriously. the OPM was broken into recently and they got the security clearance applications for a bunch of people which includes everything you'd need to reset a password on virtually any account, not to mention SSNs, mother's maiden name etc. I didn't even see it in the news.

8
-5

4
3

[–] Renogod 4 points 3 points (+7|-4) ago 

I think the bigger problem here is their home addresses were compromised as well as their cell numbers.

0
18

[–] SamusAranX 0 points 18 points (+18|-0) ago 

interesting how that voter records database was leaked today... which included numbers, addresses, and more iirc

0
0

[–] thrus 0 points 0 points (+0|-0) ago 

I wouldn't even put it in the top 100.

1
0

[–] binglederry 1 points 0 points (+1|-1) ago 

Name, address, transaction history and last four digits of CC gets you pretty far if you are doing a social engineering attack.

8
32

[–] Forbin 8 points 32 points (+40|-8) ago 

I think the bigger issue here is Valve's attitude. Imagine for a moment if Microsoft had done something like this. Some people hate Microsoft so much that such a breech would likely induce rage-related strokes. Valve/Steam have long enjoyed a highly-favorable reputation, and Gabe Newell has basically become the patron-saint of PC gaming.

All that good-will aside, Valve/Steam are just a company trying to make money. And, in my opinion, their focus over the past few years hasn't necessarily been pro-consumer or pro-gamer. From Gabe's anti-Microsoft histrionics, to their attempt to move PC gaming to Linux, to the over-hyped Steam Machines, their efforts to move PC gaming into the living room with a console-like controller and experience, to even the way they run their sales. Whether or not you believe that any of those things has promise, the reality is that Valve/Steam have--for years--not shown much concern for their customers, but instead have focused solely on making the future of PC gaming look an awful lot like console gaming.

All that said, the days of Valve/Steam enjoying such a great reputation that their fuck-ups are barely noted are behind them. When they give random people access to your private account they deserve to be criticized every bit as much as if Microsoft had done it.

1
18

[–] Falcon2_0 1 points 18 points (+19|-1) ago  (edited ago)

How would hating Windows be anti-consumer?

7
8

[–] Forbin 7 points 8 points (+15|-7) ago  (edited ago)

If you're talking about my comment on Gabe's meltdown over Windows 8 I'll explain. He went ape-shit, talked a lot of smack, and freaked out so much it pushed him to spend the next few years focusing most of Steam's attention on developing SteamOS. Basically he lost his shit because he perceived that Microsoft could challenge Steam once they introduced an App Store on Windows. As an ex-Microsoft person, Gabe probably understood long before we did, that Microsoft's long term strategy would be to merge their desktop OS with their console, and make it extremely easy to develop for both the XBox One & PC games simultaneously. Obviously Microsoft (and Sony) enjoy a monopoly of game sales on their consoles; Gabe was freaked out that Microsoft might mount a serious competitor to Steam on the PC. That day hasn't arrived yet, but it's close at hand. Instead of making the Steam app better for PC gaming, Gabe decided to try to drag all of PC gamers over to SteamOS and drag PC gaming into the living room and make the Steam controller (console-style) the default.

I don't think any of the SteamOS nonsense has been good for PC gamers. I think it's merely Gabe having a hissy-fit and trying to make PC gaming more like console gaming. In my opinion, Steam and Valve have gone downhill since their attention has been on SteamOS; their sales stink, the quality of the products they allow on their service are sketchy enough to necessitate return policies, they tried to foist paid-mods on gamers....the list goes on.

2
3

[–] Sosacms 2 points 3 points (+5|-2) ago 

There costumer support is pretty shit, especially when it comes to hacked accounts. That experience was enough to show how highly they prioritize consumers.

0
1

[–] 404_SLEEP_NOT_FOUND 0 points 1 points (+1|-0) ago  (edited ago)

And, in my opinion, their focus over the past few years hasn't necessarily been pro-consumer or pro-gamer.

Not an opinion. That is a fact. They updated their EULA to prevent class action lawsuits in America. Don't want to sign the agreement, you can't play any games in your library! This is the same exact thing Sony Entertainment did right after their first breech (except they weren't able to lock people out of their game library, and instead just gave them free goodies to sign their rights away). Basically, Sony covered their asses, and let 2 more breeches occurred and it didn't fucking matter to them, as they mitigated the costs by screwing over the consumer. Valve is no better than Sony Entertainment.

I really hope Valve/Gabe get their just deserts in (a fair) court one day, but with the way the TPP and pro-corporation and anti-consumer laws are going, that doesn't seem likely.

38
12

[–] Codewow 38 points 12 points (+50|-38) ago 

Get over it already. You can't change the past. Someone saw the last 4 digits of your card, now all they need to do is get the rest of them, which would take a fuckton of prying unless you're completely oblivious. Yes, it's a big issue. Yes, an engineer made a mistake when they were spinning up more servers to bare the load. To be honest, that guy or gal probably already lost their job from it. The issue is fixed, you can relax now. If you're that worried, make sure your card issuer sends you confirmation messages when you buy things. If that's too inconvenient then it's your loss, you shouldn't be compromising your own security just for a little convenience.

4
36

[–] tcp 4 points 36 points (+40|-4) ago 

Nothing to see here, folks. Move along... after you pick up that can.

4
15

[–] InDifferent 4 points 15 points (+19|-4) ago 

Yes, a QA fuck-up resulting in a bug that lead to a chance that someone saw your info = Valve literally being 1984.

As someone in a sysadmin position, I can safely say that sometimes shit just falls through the cracks and you do the best you can to fix/revert it as quickly as possible.

[–] [deleted] 1 points 26 points (+27|-1) ago 

[Deleted]

6
5

[–] whynotanon1 6 points 5 points (+11|-6) ago  (edited ago)

Haha do you people even know how much information is publicily available? Remember when we put everyones name and phone number in a big book and gave it to everyone for free? There is more publicily available information at the local court house than any online profile you have. Divorces, marriage paperwork, criminal record, where you lived and how much you paid to live there, if you work in government your salary is likey public too.

4
2

[–] Codewow 4 points 2 points (+6|-4) ago 

Your shipping address can be found by following a google trail anyways.

1
7

[–] ChillyHellion 1 points 7 points (+8|-1) ago 

I think the biggest issue is the lack of communication. It was hours before we could get a grasp on the scope of the issue, and people were freaked out in the interim. When Valve did release a statement, it didn't really address the scope of the problem either. "Cached page information" is a much more PR-friendly way of referring to users' personal information, and I would have preferred if Valve would have been more upfront with exactly what happened and why it isn't a big deal.

"Users were able to see information belonging to other users" should have been included in the statement somewhere, and if that's not a big deal then they should have spelled out exactly why.

0
2

[–] SkepticalMartian 0 points 2 points (+2|-0) ago  (edited ago)

I don't expect most people here to really understand how these things work, but reporting these issues to your customers is rarely as simple as "phone up the PR department and issue a statement" moments after the issue is found.

It takes time to figure out the scope and size of a problem. Sometimes what caused the issue is not always obvious, and you really want to be sure you know what you're talking about before making a public statement.

Not only that, but you have to consider the hierarchy involved. A programmer can't make a statement on behalf of the company, nor should he. This is far more likely to get you fired than making an honest mistake. Also consider it occurred during a period when a large portion of the company was likely on holidays. All this cross communication, and hunting down people who may or may not be working due to the holiday takes time.

2
4

[–] common_sense 2 points 4 points (+6|-2) ago 

Yeah, let's just give this massive corporation a break for leaking our personal information. It's totally not a big deal at all, move along folks.

[–] [deleted] 0 points 6 points (+6|-0) ago 

[Deleted]

4
11

[–] lupich 4 points 11 points (+15|-4) ago 

I'm not entirely sure what people are expecting Valve to do aside from resolve the issue. From a Steam users point of view something was obviously fucked, then Steam fixed it.

What do you want them to do past that? Whats done is done, obviously they never intended for it to happen.

1
3

[–] Apathy 1 points 3 points (+4|-1) ago 

We don't expect them to do anything. But just like BP fucking the entire Gulf Coast, it doesn't mean there shouldn't be some repercussions. At the moment, we don't even know what the fallout will be from this fuckup, it's going to take weeks or months to truly get a good idea of how people will use this data.

3
2

[–] SamusAranX 3 points 2 points (+5|-3) ago 

this is nothing compared to the sony hacks and the hundreds of other privacy leaks we've seen over the years...

that you compare it with BP is pretty odd

4
0

[–] rwbj 4 points 0 points (+4|-4) ago 

Use the data? It was the last 4 of your credit card which is absolutely meaningless and information you can get from google searching a name. This is a non issue but one that can sound scary to the poorly informed. If meaningful and sensitive information was compromised here then I'd be full on with agreeing with transparency above all. But in this case, it's mostly just melodrama over an irrelevant 'leak.'

0
1

[–] TheBeesTrees 0 points 1 points (+1|-0) ago 

People want free shit because they are so valuable and unique, and are willing to go ape shit retarded when they don't get it.

1
10

[–] channelfadge 1 points 10 points (+11|-1) ago 

I hate articles that try to tell me something is 'Not Okay'. Its like they are trying to tell me how I should feel about an issue I have already made my mind up about. I know all the details of what happened, I don't need some website telling me how to react.

0
5

[–] SamusAranX 0 points 5 points (+5|-0) ago 

does shutting down their servers to fix the issue not count as a reaction?

2
3

[–] Fortune-5Billion 2 points 3 points (+5|-2) ago 

If you take every line valve said, and grossly over-read it in the worst possible way, you almost get there.

Obvious bias is obvious

1
2

[–] DAEreddit 1 points 2 points (+3|-1) ago 

the last 4 digits of my card is 8211. Now then can we all just fuckoff?

load more comments ▼ (12 remaining)