This customer was being difficult from the get go. Never met "her" before, but "she" demanded I called 1.5 hours before i showed up so we could agree on the time (very difficult, I drive all over and have a quota to hit every day)
Long story short. It wanted a water filtration system installed completely opposite of the supply and drain, when I informed it I needes to go down to my van and get a ladder, more tools etc....
"If this is going to take longer and more difficult, won't you take a lunch first?" I can see the fear in it's eyes, that I will make it have a late lunch.
"No, I'll eat this evening."
"But... but... you have to keep your sugars up! You're active!"
Go down to van, get phone call from beast up in the building, "we can't do it today, we will have tp reschedule after i talk to the contractor in charge."
There you have it folks. FPH is always right.