I don't post often, but as I've mentioned previously I am a pit boss at a small casino in Canada. As a pit boss, I can comp drinks and meals to people at my discretion. But Canadian casinos are not like American ones: the government takes more of the casino's profit and liquor is much more expensive. On top of that it's a small casino that doesn't make much anyway, so drinks aren't free when you're playing like they are in Murica.
Anyway, I'm walking to the break room when I hear a hoarse voice and see a flabby arm lazily trying to flag me down from a slot machine. Usually it's a minor problem such as a ticket or bill jam and I just go get a slot attendant to come fix it, but not this time. I notice the spilled wine as I'm walking up and I assume she's just telling me about it so housekeeping can come clean it up. Of course not.
"My wine fell. I'd like a new one"
"My wine, it fell and it was almost full. Can I get a new one?"
"I can go get you a server if you'd-"
"No no I want a free one"
Now at this point I could've easily deferred to a slot supervisor for them to tell this entitled old ham to eat shit but I was like naw I got this. I like dealing with these kinds of shit people when I get to tell them no, honestly.
"Sorry, we don't comp drinks when people spill them"
"I didn't spill it! It fell!"
"Where did you put it?"
"Right here" points to the slanted, slippery part of the slot machine obviously not intended to hold a drink
"...you shouldn't be putting a drink there. They're sposed to go right here"
"I can't reach down there. I have back problems" Of course you fuckin do
Now the part I'm pointing at is almost level with the chair. Maybe a foot below where she had put it originally. It's in no way even slightly inconvenient or out of the way.
"Uhhhh. Well sorry, but there's not a lot I can do. Unless one of the casino employees bumped into you and spilled it or something like that I can't comp you one"
"Well that's bullshit! I want to talk to your manager!"
"Sure thing ma'am. But they're going to say the same thing as I am."
"I don't care! And I'm going to tell them how rude you were to me!"
"Sorry you feel that way"
I go tell the slot supervisor, Debbie, who sighs and goes to talk to her. I come back off my break about 10 mins later and she's now yelling at Debbie. Later, I see Debbie and ask how it went.
"Terrible, but there was no god damn way I was comping that entitled cow a fuckin thing either"