So I've been a big fan of Dougs new show since its creation. Never been a weed smoker but i enjoyed his show and the guests he would have on. For awhile Doug was advertising these disposable vape pens from blackoutx that you could use for wax and ejuice, so i thought id give them a try since i've always wanted to get into vaping and ecigs. They were offering a trial on their website so i figured id give it a shot.
Fast forward a week later and i get my first pack of the blackoutx ecigs, i watched some youtube videos and followed their directions on the website on how to reload/refill them and properly use them with ejuices.
The first pen I tried didn't even work, wouldn't light up, nothing. Okay no biggie the trial gives you 4 so i crack open another one and give it a go. This one actually worked for a whole minute before failing to turn on just like the first device. The other two worked intermittently and would often leak ejuice from the mouthpiece and from inside the pen. None of them worked for more than two days and I barely used them to begin with. I even noticed that sometimes they would randomly turn on by themselves and not shut off, heating up the pen immensely to the point if left un-attend could easily start a fire. I had to completely disassemble one pen and remove the battery just to get it to turn off. So at this point im disappointed in the product and immediately go to cancel my trial.
Fast forward again to a week or two and i see in my mailbox another pack of blackoutx cigs...wtf? i cancled my trial why are they still sending me products? I checked my credit card and sure enough they are still charging me even after canceling.
I proceeded to call up their customer service support line and was connected to some dude who sounded like he was driving around in a car or something, and he tells me that he will call me back to fix the error when he gets back to the office. Cool. Except he never calls me back. I tried calling them and left multiple messages and emails for a week with no response.
I finally got fed up with their bullshit run-around and sent them an email stating i was sending them back their un-used products and wanted a refund immediatly or i would dispute the transactions with my credit card provider.
After sending this email i was met with extremely hostility from their support staff, not only disrespecting me but flat out refusing to refund me even though i had already canceled my trial and was sending them back their products. After i told them i was going to post this on reddit and what not, they sent me this email;
Telling me to eat my own dick. Very professional. Just wanted to share this with everyone, stay far away from this company they are extremely toxic. They gave me the run around for weeks and flat out disrespected and insulted me as a customer. But i was finally able to get my money refunded thanks to my credit card provider after giving them all this information.
So unless you like shitty ecigs that work 30% of the time, could possibly burn your house down, and customer support that bullshits you and insults you, then stay far away from this company.