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[–] greatgerbil [S] 0 points 3 points (+3|-0) ago 

  • 1. Tell everyone they're your customer
  • 2. Establish SLAs and treat them like contracts
  • 3. Tell dumb-user stories
  • 4. Institute charge-backs
  • 5. Insist on ROI
  • 6. Charter IT projects
  • 7. Assign project sponsors
  • 8. Establish a cloud computing strategy
  • 9. Go Agile. Go offshore. Do both at the same time
  • 10. Interrupt interruptions with interruptions
  • 11. Juggle lots of projects
  • 12. Say no or yes no matter the request