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[–] Mister_Sparkle [S] 0 points 1 point (+1|-0) ago 

Originally I was working mostly with customers whose computers were infected with viruses, with some more mundane tasks periodically (printer installations and things of that nature). Now I am working with our tech support people making sure our software runs correctly on their computers, and dealing with system outages on the backend of their software.

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[–] janx 0 points 1 point (+1|-0) ago 

Is there a clear career progression path inside the company? Or did your own skills get you noticed and promoted to the different team? Do you miss contact with the general users?

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[–] Mister_Sparkle [S] ago 

There are a few career paths for people who work at home, such as supervisors, trainers, managers, etc. but there is a glass ceiling. I won't ever get to be CEO or anything like that unless I wear a suit and work out of the headquarters. I had to be interviewed for the position I had before this one, and I volunteered for the one I have now, specifically because it was not customer-facing. I don't miss contact with general users at all, and if I ever do, I can just email my mom a virus.