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[–] Mister_Sparkle [S] 0 points 1 point (+1|-0) ago 

  1. My major was in English, actually. I've worked in banking and aviation and somehow ended up in IT.
  2. I work the overnight shift, which suits me because I'm a night person, and I get paid extra to do less work :)
  3. I got laid off from my aviation job, and got bored after 6 months of FUNemployment. So, I decided to see what was up on Craigslist one night, and answered the ad for this company because it was the only one that seemed legit. I don't normally look for jobs on CL, but I wasn't too seriously looking for this job anyway.
  4. The home office is almost 400 miles from my house. If there's an outage, I call the people who manage the computers directly. For individual agents, I can remote into their PCs for troubleshooting just like I used to do with customers. They're (usually) smarter than customers, so 95% of the time I can just talk them through it. We do our meetings with GoToMeeting software.
  5. They are hiring like crazy right now doing white-label tech support for a national client, but it's mostly talking customers through installing routers. There are a lot of upsides to telecommuting for a company: No need to maintain a building, full coverage across multiple time zones, no single point of failure for a building's network, happier employees, little to no office politics or drama, &c. There are downsides, though, the biggest of which is not everyone is cut out to do this. "Work avoidance" is a big hot-button issue here. 50¢ an hour of my pay is for equipment, and they gave me a free USB headset.

  6. Nothing that pays. I fancy myself a DJ, but have never made more than gas money, and stick to alternative scenes. Steve Aoki has nothing to fear from me.