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[–] ack 0 points 1 point (+1|-0) ago  (edited ago)

  • What did you major in/study?

  • What are your "hours" like? Or do you not keep regular hours?

  • Were you specifically looking for a job then? How did you stumble upon it? Do you look for jobs on CL usually?

  • Do you go to the office at all (ie to troubleshoot hardware stuff, for meetings, etc)?

  • Does your company hire a lot of other people to do the same thing (ie customer tech support from home)? Is this because of space limitations at the office or something? Do they give you an allowance for hardware, transport, etc?

  • Do you have a side job?

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[–] Mister_Sparkle [S] 0 points 1 point (+1|-0) ago 

  1. My major was in English, actually. I've worked in banking and aviation and somehow ended up in IT.
  2. I work the overnight shift, which suits me because I'm a night person, and I get paid extra to do less work :)
  3. I got laid off from my aviation job, and got bored after 6 months of FUNemployment. So, I decided to see what was up on Craigslist one night, and answered the ad for this company because it was the only one that seemed legit. I don't normally look for jobs on CL, but I wasn't too seriously looking for this job anyway.
  4. The home office is almost 400 miles from my house. If there's an outage, I call the people who manage the computers directly. For individual agents, I can remote into their PCs for troubleshooting just like I used to do with customers. They're (usually) smarter than customers, so 95% of the time I can just talk them through it. We do our meetings with GoToMeeting software.
  5. They are hiring like crazy right now doing white-label tech support for a national client, but it's mostly talking customers through installing routers. There are a lot of upsides to telecommuting for a company: No need to maintain a building, full coverage across multiple time zones, no single point of failure for a building's network, happier employees, little to no office politics or drama, &c. There are downsides, though, the biggest of which is not everyone is cut out to do this. "Work avoidance" is a big hot-button issue here. 50¢ an hour of my pay is for equipment, and they gave me a free USB headset.

  6. Nothing that pays. I fancy myself a DJ, but have never made more than gas money, and stick to alternative scenes. Steve Aoki has nothing to fear from me.