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[–] ubergeek77 0 points 1 point (+1|-0) ago 

Hmmm... I don't know how personal this is or if I'm right to ask it, but could you give us a ballpark figure of how much you make? You say 5 years, so I assume you're happy there and make enough to sustain yourself, so you don't need a job on the side for bills or anything? Also, what kind of people are your average clients?

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[–] Mister_Sparkle [S] 0 points 2 points (+2|-0) ago  (edited ago)

If I was filling out a survey, I'd check the box for

☑ $25,000-49,999

Not enough to buy a house in the part of the US where I live, but enough to comfortably rent an apartment with another person who's working. I don't work a second job, but some of my co-workers do. I could certainly make more working somewhere else, but the money and hassle of not commuting is worth quite a bit to me. Also, I'm much happier now that I'm not dealing with customers directly.

When I was dealing with customers, they were mostly retail store customers who would buy a service, and we would connect remotely. I did not stay on the phone long enough to get to know most of them that well, because I would get connected to their computer and get off the phone as quickly as I could. Because of the nature of the services, we were dealing with people who were not very computer literate. Example: More than once I had a customer ask me if we could install a printer while it was still in the box, and once while it was still in the car.