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[–] Beeswags [S] 0 points 1 point (+1|-0) ago 

i'm still hoping that it's something i can fix by configuring something differently.

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[–] Stavon ago 

It's possible but unlikely. You'd probably need hardware specifications they don't give out; especially if they don't fix it on their own. They're probably in some "wakeup is our trade secret" state. Best thing you can do is to pester them about it.

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[–] 6double5321 ago