0
0

[–] 12971516? [S] ago 

Committee Chair Nicky Morgan said: "[You] have confirmed that the IT migration led to customers being fraudulently deprived of their money, which is a devastating experience.

0
0

[–] 12971509? [S] ago 

The Treasury Select Committee heard how some customers had tens-of-thousands of pounds drained from their accounts, while others had to wait up to nine hours on the phone to resolve issues.

0
0

[–] derram ago 

https://archive.fo/MlCPN :

1,300 customers of Brit bank TSB defrauded because of botched IT migration • The Register

'"There is no one who feels more for TSB customers than me," a grovelling Pester told MPs. ', "The woes began during TSB's migration to Spanish parent Sabadell’s platform on 23 April."

'Following the migration, IBM was brought in to tackle the issues found in the middleware, Pester previously told MPs. '

'Bailey added TSB had been working hard: "[TSB is] in a hole and they have got to get themselves out of that hole". '

'In a separate letter to the committee, Bailey accused Pester of painting "an optimistic view" of the debacle, adding that the FCA is investigating the IT migration. '


This has been an automated message.