Vodafone to bring 2,100 customer service jobs in-house • The Register
'In January, British mobile phone network EE also it would bring 1,000 customer service operator jobs in-house. '
'Vodafone is to hire 2,100 more staffers in what appears to be a growing trend by telcos to improve customer service by bringing call centre roles back to Blighty. ', "Over the next 24 months, Vodafone UK will create 800 jobs at the company's existing customer services centre in Manchester; 150 new jobs at its existing contact centre in Newark; 150 new roles at its existing Stoke contact centre; and around 100 new roles at its existing Glasgow contact centre."
'Vodafone UK chief executive Nick Jeffery said: "These new, skilled roles will make a real difference to our customers and a real difference to the communities that are the focus of our customer services investment. '
'At the end of last year, Vodafone was fined a record £4.6m for failing customers for mis-selling to customers, inaccurate billing and poor complaints handling. '
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'In January, British mobile phone network EE also it would bring 1,000 customer service operator jobs in-house. '
'Vodafone is to hire 2,100 more staffers in what appears to be a growing trend by telcos to improve customer service by bringing call centre roles back to Blighty. ', "Over the next 24 months, Vodafone UK will create 800 jobs at the company's existing customer services centre in Manchester; 150 new jobs at its existing contact centre in Newark; 150 new roles at its existing Stoke contact centre; and around 100 new roles at its existing Glasgow contact centre."
'Vodafone UK chief executive Nick Jeffery said: "These new, skilled roles will make a real difference to our customers and a real difference to the communities that are the focus of our customer services investment. '
'At the end of last year, Vodafone was fined a record £4.6m for failing customers for mis-selling to customers, inaccurate billing and poor complaints handling. '
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